Once we receive the return, we will issue a credit for the amount of the merchandise. Please allow up to two billing cycles for refunds to appear on your credit card statement. Original shipping and processing fees are nonrefundable.
HOTSOX.COM GUARANTEES YOUR SATISFACTION ON EVERY PURCHASE.
That’s why we offer a no hassle return policy that allows you to return the socks for any reason for up to 90 days from date of purchase.* Please follow the simple three step process below to return the socks and receive your refund.
- Fill out the product return form that was included with your order.
- Place the product return form in with the socks you wish to return. Please reference your order number on the product return form or provide a copy of either your packing slip or the receipt that was e-mailed.
- Place the prepaid return label provided in your order on the box and take the package to the nearest USPS drop-off location. Please note: The return label was included in your shipment in a clear envelope on the outside of your package. The pre-paid UPS return label cannot be used outside the United States. International customers are responsible for shipping a package back to the U.S. and for any fees associated with that shipment.
If you no longer have the return label, you can contact us at firstname.lastname@example.org or call (855)-655-8137 to have a new label emailed to you. You may also mail the package back to the following address:
Attn: B2C Returns Department
1310 Boggs Drive
Mt. Airy, NC 27030