FAQs
Payments & Orders
How do I return an item for a refund?
We accept Shop Pay and Apple Pay in addition to debit or credit cards issued by Visa, Master Card, American Express, and Discover in the United States.
When will my credit card be charged?
The card is pre-authorized when an order is placed to ensure that the order can be processed. This pre-authorization or “hold” is a non-monetary transaction that checks that the account is valid and has sufficient funds. The duration of this hold is solely up to the bank policy in place. We will not charge the credit card until the order has shipped.
How do I know my order went through?
To verify your order was received, a confirmation page with a valid order number will appear on the screen promptly after the order is submitted. An email with a copy of the order confirmation will also be sent to the email associated with the order. Be sure to check your spam folder, in case the order confirmation email was mistaken as junk mail.
My credit card isn’t being accepted. What do I do?
If you are having problems placing your order, please reach out to our customer support at CustomerCare@LoopsandWales.com or call 1-855-655-8134. Customer support is available Monday through Friday, 9:00 AM until 5:00 PM Eastern Standard Time (EST).
Can I use multiple discount codes on one order?
Our website only allows one discount code per order.
I have a discount code. Where do I enter it?
Discount codes can be applied in the discount text field on the right-hand side of the checkout screen, below the items in your cart. Codes can be applied to full price items only. Please note that loyalty rewards cannot be redeemed during times of sitewide promotions.
How do I purchase wholesale or bulk orders?
Please reach out to our customer support at CustomerCare@LoopsandWales.com or call 1-855-655-8134.
Can I change my order?
While we cannot change an order after it has been submitted, we can assist you in the cancellation of the original order and the submission of a corrected new order. Please reach out to our customer support team via Live Chat, email at CustomerCare@LoopsandWales.com, or call 1-855-655-8134. Customer support is available Monday through Friday, 9:00 AM until 5:00 PM Eastern Standard Time (EST).
Why haven't I received an email regarding my order?
An email with a copy of the order confirmation will be sent to the email associated with the order. Be sure to check your spam folder, in case the order confirmation email was mistaken as junk mail. If you are still having trouble receiving your order confirmation email, please reach out to our customer support team via Live Chat, email at CustomerCare@LoopsandWales.com, or call 1-855-655-8134. Customer support is available Monday through Friday, 9:00 AM until 5:00 PM Eastern Standard Time (EST).
What happens if part of my order is cancelled?
In the rare event that part of the order is cancelled, you will only be charged for the product that has shipped.
An item in my order is incorrect, missing or damaged.
Should you receive an order with an incorrect, damaged or missing item, we offer a 100% satisfaction guarantee. Please reach out to our customer support team via Live Chat, email at CustomerCare@LoopsandWales.com, or call 1-855-655-8134 for assistance. Customer support is available Monday through Friday, 9:00 AM until 5:00 PM Eastern Standard Time (EST).
Will I be charged sales tax?
We are required to charge sales tax in accordance with applicable state and local laws where Loops & Wales has operations and conducts business. We remit all taxes to the appropriate taxing jurisdictions.
Does your site offer price adjustments?
We do not offer price adjustments or match competitor prices.
Delivery & Shipping
What is the cost of shipping and handling?
Standard
$5.95 on orders under $50, and free on orders of $50 or more (after discounts).
2-3 Business Days
$19.95 on all orders
How do you ship?
UPS SurePost is used for most of the standard shipping orders. For UPS Surepost, UPS will pick up the order from the distribution center and deliver the shipment to your local post office. Then, USPS will make final delivery to your mailbox or door.
Has my order shipped?
An email will be sent when the order has shipped with tracking details. If you haven't received the email yet, then the order is still pending. Be sure to check your spam folder, in case the order confirmation email was mistaken as junk mail.
When will I receive my order?
Please allow 7-10 business days for product delivery to most U. S. addresses with standard shipping. Please allow 10-14 days for product delivery to APO and FPO addresses. Please allow 2-3 business days for expedited product delivery. Shipments to AK or HI can take up to 5 weeks for delivery. Since we use UPS SurePost, final UPS standard delivery may be handled by the United States Postal Service and Saturday deliveries may not be possible.
How do I track my package?
The tracking number will be included in an order shipment email or via text notification (if you have opted in).
Do you ship internationally?
No. loopsandwales.com only ships to addresses within the United States.
I haven’t received my package. What can I do?
Can’t find your package? Please double check surrounding areas such as your porch, bushes, mailbox, etc. and ensure your neighbors haven’t received it by mistake.
If you still haven’t located the package in 4 business days, please reach out to our customer support team via Live Chat, email at CustomerCare@LoopsandWales.com, or call 855-655-8134 for assistance. Customer support is available Monday through Friday, 9:00 AM until 5:00 PM Eastern Standard Time (EST).
Where do you ship from?
All packages are shipped from the distribution center located in Mount Airy, North Carolina.
Returns & Exchanges
How do I return an item for a refund?
Please visit our Returns page for additional details.
I accidentally ordered the wrong socks. Can you change my order?
While we cannot change an order after it has been submitted, we can assist you in the cancellation of the original order and the submission of a corrected new order. Please reach out to our customer support team via Live Chat, email at CustomerCare@LoopsandWales.com, or call 1-855-655-8134 for assistance. Customer support is available Monday through Friday, 9:00 AM until 5:00 PM Eastern Standard Time (EST).
Contacting Us/Customer Support
How do I contact customer support?
Customer support can be reached via Live Chat, email at CustomerCare@LoopsandWales.com, or phone 1-855-655-8134. Customer support is available Monday through Friday, 9:00 AM until 5:00 PM Eastern Standard Time (EST).
What are your customer support hours?
Customer support is available Monday through Friday, 9:00 AM until 5:00 PM Eastern Standard Time (EST).